Return Policy

At Valayaa, we are committed to delivering products of exceptional quality, and our dedication to craftsmanship is reflected in our return policy. We want you to be fully satisfied with your purchase, and here's an overview of our return process:

1. Quality Assurance:
We take great care in crafting each product with precision and care. If, however, you receive a product with a manufacturing defect or quality issue, please contact us immediately.

2.Returns Process:
To initiate a return, Opening video is compulsory and kindly reach out to our customer service team within 3 days of receiving your order. We will guide you through the necessary steps and provide you with a return authorization.

3.Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a tracked and insured shipping method to ensure the safe return of the item.

Once we receive your returned item and inspect it, we will process your exchange and it will be shipped promptly. No Refund.

Please allow 2 days for us to process your return from the time we receive the item. We appreciate your patience and understanding.

6.Contact Us:
If you have any questions or concerns about our return policy, feel free to contact our customer service team. We are here to assist you and ensure your satisfaction.

At Valayaa, your happiness is our priority. We appreciate your trust in our handcrafted products, and we are dedicated to providing you with a positive shopping experience. Thank you for choosing Valayaa!